Note: Host reimbursement rates will vary by region. Please contact your local AHN office for the reimbursement rates applicable to you.
AHN Hosts receive a weekly reimbursement fee for hosting a Guest in their home. Weekly fees are paid directly to AHN by the Guest. AHN retains a small management fee to cover systems, placement processing and management, and 24/7 critical support services and the remainder of the weekly fee is reimbursed to the Host to assist with expenses associated with hosting such as accommodation and meals. These fees may change at any time but will not change during any individual placement without prior notice.
Meals are to be provided in accordance with the meal plan purchased by the Guest and agreed to by the Host family. Guests are expected to prepare their own breakfast and/or lunch with food purchased by the Host. Hosts are required to prepare and share a nutritious dinner 5 days a week to encourage regular conversation and interaction with the Guest.
Hosts will automatically be covered under the AHN-arranged insurance policy by default from 1 January 2019. More information on insurance can be found here: https://www.homestaynetwork.org/about/homestay-insurance/.
The term “weekly fee” is equivalent to seven days. Weekly fees and host reimbursements will be prorated based on a daily rate if a Guest’s stay does not span a full and complete 7 days.
Host reimbursement payments will be processed once every two weeks and after receipt of the weekly fee by AHN from the Guest. Hosts must mark the Guest as “arrived” on their profile to be eligible for payment. AHN will then transfer the reimbursements to the Host’s nominated bank account electronically on the next payment date after the Guest’s arrival.
AHN issues invoices to the Guest two weeks in advance and will send reminders as necessary to ensure payment is received on time. It is not the Host’s responsibility to chase the Guest for payment, however, if a Guest falls behind with their fees AHN may ask the Host to speak with the Guest to ensure they have received the invoice and assist them with processing payment if needed. AHN cannot pay the weekly fees to the Host until the Guest has paid their fees to AHN.
Payment days for hosts in Australia are as follows:
|Tuesday||All regions in Queensland|
All regions in South Australia, Western Australia, Northern Territory, Victoria, Tasmania, New South Wales, ACT
Post-arrival Changes and Cancellations
Room Holding Fees
This policy is subject to change at any time. AHN is not responsible for payments delayed because of a public holiday, natural disaster or major system failure. The Host must notify AHN immediately if you feel you have not been paid correctly; AHN can only adjust a payment against your most recent reimbursement and cannot backdate beyond that period. AHN takes no responsibility for the retrieval of funds made to an incorrect bank account provided by a host.
Updated April 2019