Note: This policy is subject to change at any time. Please check all AHN Policies on a regular basis for updates.
This document is for use by a supervisor when conducting a home interview with a new host applicant or a follow-up interview with an existing host. It outlines the procedure that should be followed in order to ensure all hosts meet with supervisor’s expectations, and should be used with reference to the Selection Criteria for the Recruitment of Homestay Hosts.
Make an Appointment
As a supervisor you will be alerted when a host applicant is ready to schedule their interview, which will mean that they have already completed their training, passed their assessment and are otherwise ready to begin hosting. The first thing to do is to organise a convenient time to schedule an appointment. This can be done using the system or by telephone at the supervisor’s discretion. The following is the checklist for making an appointment.
Prepare for the Interview
Before the interview can be conducted you must first ensure that you are prepared and have all the relevant information printed out and filed to take with you. This should include:
By the time of the interview you should already have an understanding of the host’s Profile. The checklist for any new host house inspection can be customised with any further questions specific to your needs. MAKE SURE THE HOST SEES THE CHECKLIST BEFORE THE INTERVIEW.
Additionally, you will need to be familiar with all related documentation and be able to discuss this with the host and be able to answer questions. You may also wish to take a copy of the following documentation with you for reference:
Note: The AHN Host Agreement can be reviewed during the House Inspection and can also assist with the answering of any questions. AHN Host Managers should not feel pressured to reveal whether the interview is successful at its completion.
It is best practice to have two people conducting any house inspection for multiple reasons:
Finally, make sure you check your journey to the house so you don’t get lost and always carry a mobile telephone and the host applicant’s telephone number for general contact.
Dynamics of Interviewing
During the interview you should take particular care when filling out the host Interview Checklist to ensure that all fields are completed accurately. You should also pay particular attention to the Selection Criteria for the Recruitment of Homestay Hosts, but always remember that the contents of your file should be kept private unless you decide to share relevant documentation. This is at the supervisor’s discretion.
The exact format and order of the interview is also at the supervisor’s discretion provided all fields are completed on the interview checklist. The following are some general guidelines for conducting the interview:
The following are some recommended techniques to utilise during the interview process:
The following are some relevant topics to assist with conversation during the interview.
Close the Interview
Updated December 2019