Code of conduct for U18’s in homestay
Note: This policy is subject to change at any time. Please check all AHN Policies on a regular basis for updates
Effective: April 2014 (revised May 2017)
IMPORTANT: Australian Homestay Network will always defer to the required policies and procedures of the governing education provider in any matters where the governing education provider policy conflicts with any AHN policy or the AHN policy fails to mention the requirement.
This document outlines AHN’s official code of conduct for Under 18 students in AHN placements. All stakeholders have, in some way, power and influence in the homestay process and therefore each stakeholder has a responsibility to be aware and to meet some standard of ethical conduct.
This document on the ‘code of conduct for international students in AHN placements’ is used as a guideline to meet standard requirements for providing pastoral care to international students under 18 years of age. It promotes and enhances the conduct of the education provider and Australian Homestay Network (AHN) staff in performing their duties in a collegial environment.
Accommodation for international students is managed by AHN. The education provider and AHN work together to provide supportive homestay experiences for students.
This document contains a checklist for each key stakeholder to follow to ensure that they comply with the Homestay Programme Guidelines. Because of the diversity of stakeholders involved in homestay study programmes at the education provider, the code is presented across four general stakeholder areas:
- Education provider staff
- International students in homestay
- Homestay providers/host families
1) Education Provider Staff
AHN works with a variety of homestay hosts, made up of both traditional and non-traditional families from different cultural backgrounds. AHN does not discriminate against family makeup when accepting or declining hosts.
A staff member at the education provider may be appointed to provide ongoing support to homestay students as necessary and may:
- Work with AHN to advise homestay students of the expectations of homestay by means of orientation, written documents and information, orientation sessions as well as email information.
- Work with AHN to ensure all students are placed in appropriate families.
- Follow up with AHN regarding any complaints made by homestay students.
- Respect and be responsive to the beliefs and diversity of cultural requirements of homestay hosts and homestay students by providing alternative accommodation as soon as possible if it is believed that the welfare of the student or hostmay be at risk.
- Staff may need to provide on-going support for homestay students as necessary and ensure that all parties are aware of the wide range of support services available within the education provider and provided through the International Centre, Health Services, Counselling Services, Sexual Harassment Contact Network and Grievance Resolution procedures.
- Interact effectively and cooperatively with other departments within and outside the institution.
- Act openly and professionally in all dealings with homestay hosts.
- Ensure that the confidentiality of homestay hosts and students is preserved under the terms of Privacy and Discrimination Acts.
- Ensure that AHN provide homestay management services appropriate to the role and level of service they are providing (including demonstrable ability in meeting the specific needs of international students).
Under the ESOS Act 2000, the National Code of Ethics for Registration Authorities and Providers of Education and Training to Overseas Students, must ensure that upon arrival, international students have access to information or counselling services in the following areas: orientation, academic progress, further study and accommodation and welfare arrangement for students.
- The education provider should be aware of the international students’ needs and have processes in place to support and assist them.
- The education provider must support the social and psychological needs of international students that include:
The education provider is responsible for all aspects of pastoral care for their international students from the point of landing in Australia or the agreed date of transfer from another signatory, to the end of the contract for enrolment.
The education provider needs to be aware of cultural and religious differences of students. For example, Muslim students will have practices relating to food, food preparation, storage, drink, religious observances and dress that need to be respected and accommodated.
The education provider should ascertain if an international student has any health conditions that may affect their study or require treatment. Homestay hosts need to be advised of any relevant health problems of students in their care.
- Access to appropriate counselling services
- Training and support of homestay providers
- Sensitive management of internal and external grievance processes
Privacy of International Student Information
- Personal information of any student is subject to the Privacy Act; the provision of which prohibits the disclosure of any personal information or details. The education provider must ensure that all personal information, as defined in the Privacy Act, is obtained, stored and released in accordance with the Privacy Act.
- The education provider is required to establish communication arrangements with the parents / guardian of international students. ‘Establishing communication arrangements’ means the education provider must arrange a way to contact parents / guardian in case of an emergency and for ongoing liaison concerning the students’ welfare. It is vital that there is a way of contacting the parents / guardian at short notice.
- The education provider is required to advise international students of the accommodation options available to them.
- The education provider may document which category of accommodation each student is living in and ensure that the applicable monitoring and follows-up takes place.
- The education provider must ensure that their homestay providers have a full understanding of their obligations to the signatory and any accommodation agent. This means the education provider must clearly set out the different responsibilities of providers and agents and advise each what their responsibilities are.
- The education provider may have stringent procedures for all aspects / areas of the homestay programme such as a process for assessing, selecting and approving prospective homestay providers and processes for the on-going monitoring of the providers. These procedures may shape the placement guidelines agreed between the education provider and AHN.
2) Australian Homestay Network (AHN)
Code of Ethics
When arranging homestay accommodation for international students AHN will:
- Provide homestay hosts with rigorous training to ensure they are familiar with the processes and procedures relating to homestay, education and student culture.
- Offer ongoing support to both hosts and students throughout the homestay process, including access to 24/7 emergency phone line.
- Interview all hosts and provide a detailed orientation of the expectations / requirements of the programme.
- Review all registered homestays regularly.
- Place each student in a safe and suitable home, which is to the best the staff knowledge, a “best match” for the student.
- Identify any personal prejudices and biases and promote awareness and an adherence to ethical standards.
- Accept flexibility of regulations and communication practices that may be necessary to meet the diverse and variable needs of international students.
- Adhere to the Discrimination Act 1991 (ACT) as at http://www.legislation.act.gov.au/a/1991-81/default.asp and all discriminatory practices including but not limited to race, age, gender, ethnicity, disability, socio-economic and sexual preference or religion.
- Adhere to the Education and Training Reform Act 2006 (Ministerial Order No. 870 – Child Safe Standards – Managing the risk of child abuse in schools.
- Keep all possible communications open, honest and appropriate to the situation.
- Maintain clear communication with the education provider on all homestay related matters.
- Act with sensitivity and discretion and ensure crisis management processes are in place in time of grief and trauma.
- Have access to opportunities for professional development to ensure homestay care knowledge is current and meeting the needs of international students.
- Maintain the confidentiality of homestay hosts and international students’ right to privacy under the terms of Privacy and Discrimination Acts.
- Encourage respect for the law and systems of Australia.
- Arrange appropriate government documentation to ensure each member of the host family (over the age of 18) are suitable to work with underage children and monitor the respective expiry dates. Each state regulations can be found here: https://aifs.gov.au/cfca/publications/pre-employment-screening-workingchildren-checks-and-police-checks/part-overview
- Ensure all students are placed in appropriate families and ensure appropriate guardianship arrangements are in place.
- Monitor the number of household residence and guest in the home
- Maintain adequate payment records.
- Follow up any complaint made by homestay students / hosts as soon as possible.
- Respect and be responsive to the beliefs and diversity of cultural requirements of homestay hosts and homestay students by providing alternative accommodation as soon as possible if it is believed that the welfare of the student, or host, may be at risk.
- Provide on-going support for homestay hosts and students as necessary and ensure that all parties are aware of the wide range of support services available through the education provider.
3) Homestay Students
Code of Ethics
- Students need to be encouraged to communicate in an honest and respectful way to ensure positive relationship is developed with their hosts. Relationships should be built on mutual trust and open communication. Disguising a problem to ‘save face’ is not the best way to deal with the problem.
- Students should be educated on acceptable levels of hospitality and not take advantage of the generosity offered by families.
- Students should be enabled to take responsibility for their own practices and needs.
- Students under the age of 18 must be aware of their visa requirements as definitive rules and restrictions apply to their movements and lifestyle.
Good Conduct Guidelines
The student will be expected to:
- Be financially independent; pay the homestay fee as arranged with AHN and any extra mid-year vacation homestay fees or holding fees as per policy. He / she must meet all personal expenses for travel, entertainment, telephone calls, medical expenses and other personal and incidental costs.
- Respect and adhere to guidelines / rules for living in the household as given by the homestay family which include conditions such as no smoking, no alcohol, spending no longer than 10 minutes in the shower and leaving the bathroom tidy.
- Smoking and consumption of alcohol are prohibited for all students under 18 years of age.
- Consumption of illicit drugs are prohibited as per state laws.
- Offer to help with minor household chores such as washing up and keeping their bedroom clean and tidy.
- Be considerate and keep noise to a minimum after 8.30pm.
- Ask the family before inviting friends over.
- Follow the correct approval process as required by the education provider and AHN for any overnight stays. Contact AHN if these processes are unclear.
- Advise homestay families about social activities and if meals will be missed.
- If students damage any property within the home, they must report it immediately to their host family so replacement options can be discussed.
- Keep all valuables, money, passport and airline tickets in a safe place.
- Maintain clear communication with the education provider on all homestay matters.
- Behave appropriately and be prepared to participate in reasonable family activities.
- Respect and be aware that cultural differences and beliefs of the homestay family may differ from their own.
- Communicate with the homestay host on a regular basis. Students should be open about their needs / wants (within reason).
- Advise the education provider immediately of any concerns of their health or welfare which may arise in the homestay environment.
- Adhere to the guidelines set down by the education provider, for example, orientation for students and other advice given about the homestay programme.
- Be aware and abide by the laws of Australia and the rules of your education provider.
- Adhere to relevant AHN Policies including the Guest Agreement and Homestay Policy.
4) Homestay Hosts
Code of Ethics
Homestay hosts are expected to:
- Develop positive relationships with students which are based on mutual trust and communication.
- Make students aware of their “House Rules” and ensure they are explained to each student. House rules should also be displayed somewhere, for example, on the fridge or given to the student as a printout.
- Acknowledge each student will be different and have their own strengths and weaknesses.
- Support and assist students to live comfortably within a foreign environment.
- Respect the students’ right to privacy whilst realising that privacy does not equate to isolation.
- Acknowledge the significance of culture, customs, language and beliefs in the life of their student and accommodate these appropriately.
- Assist, support and nurture where needed or requested, but keep in mind that a desire to please may be interpreted as interfering by the student.
- Ensure appropriate working with children checks are current at all times.
Good Conduct Guidelines
The homestay host will be expected to:
- Provide a safe environment that will offer the student a total experience of living as a member of an Australian family and which encourage positive study habits.
- Provide the student with a private, clean and warm bedroom, good healthy food, laundry facilities and a supportive environment. Meals should be provided as per the AHN product selected and paid for by the student. At least one meal per day should consist of meat / protein, vegetables and rice / noodles.
- Offer help, guidance, support and encouragement with language practice and adapting to living in Australia (this may require patience and empathy and a willingness to show the student more than once).
- Provide an orientation within the family home and explanation of the “House Rules” e.g. use of pool area and house facilities and security. Applicable house rules should be explained i.e. what time dinner is, telephone/internet protocols, no smoking, no alcohol, guests visiting, curfews, household tasks and bathroom conduct.
- Hosts of under 18 year aged students are responsible for monitoring and controlling appropriate and reasonable internet usage in the home.
- Offering interest in the cultural background of the student can assist in building a strong relationship between student and host.
- Respect the students’ need for privacy and allow them space to be alone.
- Adapt a “duty of care” approach towards their homestay student.
- Only provide single room accommodation. A student is not to share a room with another student or with a member of the family, unless specifically requested through the AHN product offering or required by the education provider
- Liaise with AHN regarding any concerns or difficulties.
- Notify AHN of any change of circumstances in the household.
- Be responsive to the cultural differences and beliefs of the homestay student by allowing the student to continue familiar cultural practices without criticism.
- Adhere to guidelines set down by the education provider.
- Adhere to relevant AHN policies including the Host Agreement and Homestay Policy.
Jan 03, 2017 - Copyright © 2017 - Homestay Management System